Important Customer Information Answers to Frequently Asked Questions:
Click Here to review MSW Shipping and Return Policies
What are Close Out Accessories?
“Close Out Accessories” are all Brand New Items.
They are overstock items that we offer to our client base at a very reasonable price.
All items have a 30 warranty with MS Wireless
Items can be returned within 7 days of delivery
What is a "Previously Sold" item?
Previously Sold phones and devices are phones that have been returned to our stores within the 30 day AT&T trial period.
Returned phones are then reset to their original manufacturer settings and sold as a Previously Sold item.
Each phone is independently tested.
All Previously Sold phones have a 30 day-exchange policy. Try your phone for 30 days and if you don’t like it you can exchange it for another model.
Previously Sold phones may have slight cosmetic damage due to light use.
MSWireless tries its best to remove any customer data from our Previously Sold phones; such as customer contacts, ringtones, photos, text messages, etc. However, while MSWireless does reset each phone to the original manufacturer settings, we do not guarantee that all original customer data will be removed. In the event that such information is found, please delete the data immediately, and upon request MSWireless will exchange the phone(s).
Since any phone that is returned cannot be resold as new, make the Eco-Conscious Choice and keep unused cell phones out of landfills.
What is the status of my AT&T rebate submission?
Please allow time for processing. If ample time has passed, and you would like specific information regarding your rebate, please contact the AT&T Wireless Customer Service Department toll free at: 1-866-246-4852 or Click Here.
I think my phone may be defective, what do I do?
First verify that the battery is fully charged. Make certain to reference the instruction guide to properly charge the cellular battery. If the battery is charged according to the guide, and is still not holding a charge, the battery may be defective.
Next, verify that there is cellular service in your immediate area. This can be done by looking at the service indicator (display bars) on the LCD screen. If you are within range of a cellular cite, there will be full bars. If you are outside of a full coverage area, there will be little to no bars. If you are within a cellular service area, and are still unable to make or receive calls, your phone may be defective.
If neither of the two items above resolve your issue, your phone may be defective.
If the purchase was made within the last thirty (30) days, you may be eligible for an exchange. Click here for specific MSW Refund and Exchange Guidelines, as noted on the sales receipt.
If your cellular phone or battery is defective, and are outside of the thirty (30) day exchange period, you may contact the Mobile Systems Wireless Customer Service Department toll free at 1-877-679-4735 to inquire about purchasing a replacement battery or cellular phone.
My phone was lost or stolen, what do I do?
You may contact the Mobile Systems Wireless Customer Service Department toll free at 1-877-679-4735 to inquire about purchasing a replacement cellular phone.
What are the specific return and exchange guidelines?
Click on the specific MSW Refund and Exchange guidelines for details, as noted on the sales receipt.
When will I be receiving my refund?
Refunds are not processed on location site; rather, they are processed from the corporate office in Vista, California. Please allow twenty-one (21) business days for processing, as indicated on the sales receipt. If twenty-one (21) business days have passed, and you would like to find out the status of your refund, please call 1-877-679-4735. Please remember to include your name, cellular number, home telephone number, and a number where you can be reached if you do not reach a customer service representative and need to leave a voice message.
Why don’t I receive service in my home?
Unfortunately, cellular service has not been perfected to the point that calls can be made and received everywhere, like that of landline phones. As indicated on the AT&T Wireless coverage maps: “While we endeavor to make the AT&T home map as current as possible as the date of publication, the information is not a guarantee of service availability…Coverage may vary due to terrain weather, signal strength, network coverage, and capacity, customer equipment and other factors. Clarity and reception may be diminished by obstructions such as building and foliage. No guarantee of coverage is available.
I have a billing, rate plan, or service question.
Please contact the service provider, AT&T Wireless by either dialing 611 on your cellular phone, or by calling their Customer Service Department toll free at: 1-866-246-4852.
For detailed information regarding AT&T service deposits, please click here.
