Customer Service for Retail Locations
1. What is the status of my AT&T rebate submission?
Please allow time for processing. If ample time has passed, and you would like specific information regarding your rebate, please contact the AT&T Wireless Customer Service Department toll free at: 1-866-852-8617 or just
Click Here to check the rebate status.
2. I think my phone may be defective, what do I do?
First verify that the battery is fully charged. Make certain to reference the instruction guide to properly charge the cellular battery. If the battery is charged according to the guide, and is still not holding a charge, the battery may be defective.
Next, verify that there is cellular service in your immediate area. This can be done by looking at the service indicator (display bars) on the LCD screen. If you are within range of a cellular cite, there will be full bars. If you are outside of a full coverage area, there will be little to no bars. If you are within a cellular service area, and are still unable to make or receive calls, your phone may be defective.
If neither of the two items above resolve your issue, your phone may be defective.
3. My phone was lost or stolen, what do I do?
You may contact the Mobile Systems Wireless Customer Service Department toll free at 1-877-679-4735 to inquire about purchasing a replacement cellular phone.
4. What are the specific return and exchange guidelines?
Click on the specific MSW Refund and Exchange guidelines for details, as noted on the sales receipt.
5. When will I be receiving my refund?
Refunds are not processed on location site; rather, they are processed from the corporate office in Union City, California. Please allow twenty-one (21) business days for processing, as indicated on the sales receipt. If twenty-one (21) business days have passed, and you would like to find out the status of your refund, please call 1-877-679-4735. Please remember to include your name, cellular number, home telephone number, and a number where you can be reached if you do not reach a customer service representative and need to leave a voice message.
6. I have a billing, rate plan, or service question.
Please contact the service provider, AT&T Wireless by either dialing 611 on your cellular phone, or by calling their Customer Service Department toll free at: 1-866-246-4852.
7. For detailed information regarding AT&T service deposits, please click here.
8. I have a general customer service question.